Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, please contact us at aesthetica1738@gmail.com.
If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, you can always reach us at aesthetica1738@gmail.com.
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, please contact us right away so we can make it right.
If your item arrives damaged, simply send a photo or video of the damage to aesthetica1738@gmail.com — there is no need to ship the item back. You are welcome to keep or discard it. Once we review your message, we will process your refund after careful review. We sincerely apologize for the inconvenience.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care items (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases.
If you have questions about whether your item is eligible for return, please don't hesitate to reach out.
Please note that we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to get the item you want is to return your current item and, once the return is accepted, place a new order for the replacement.
European Union — 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. Your item must be in its original condition — unworn or unused, with tags, and in its original packaging — and you'll need your receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we'll notify you of whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at aesthetica1738@gmail.com.